Effective Date: January 2025
Website: hensonshaving.co.za
Company: Ashe Hair Design (Pty) Ltd
1. Introduction
Ashe Hair Design (Pty) Ltd, (“we”, “us”, or “our”), is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared lawfully and responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, safeguard, and retain personal information when you browse our website, create an account, place an order, contact us, or interact with us via email, WhatsApp, or other communication channels.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Information You Provide Voluntarily
- Full name and surname
- Billing and delivery address
- Contact telephone number
- Email address
- WhatsApp contact details (optional)
- Account login details
- Order history and preferences
- Product reviews, enquiries, or feedback
Automatically Collected Information
- IP address and browser type
- Device and operating system information
- Pages viewed, session duration, and navigation patterns
- Referral sources and marketing campaign data
- Cookies and similar technologies (subject to consent)
Payment Information
We do not store or process credit or debit card details. All payments are handled securely by third-party payment service providers such as PayFast, PayGate, PayJustNow, EFT facilities, or other WooCommerce-supported gateways, in accordance with PCI-DSS standards.
3. How We Use Your Information
Your personal information is used to:
- Process, fulfil, and deliver orders
- Create and administer customer accounts
- Provide customer support and respond to enquiries
- Send transactional communications (order confirmations, delivery updates)
- Improve website functionality, performance, and user experience
- Comply with tax, accounting, and legal obligations
- Prevent fraud, abuse, and security incidents
- Send marketing communications where lawful consent has been provided
We do not sell, rent, or trade your personal information to third parties.
4. POPIA Legal Basis for Processing
We process personal information in accordance with POPIA under one or more of the following lawful bases:
- Consent – where you voluntarily provide information or opt in to marketing
- Contractual necessity – to fulfil orders and provide requested services
- Legal obligation – for tax, accounting, and regulatory compliance
- Legitimate interest – for security, fraud prevention, and operational integrity
5. Cookies and Tracking Technologies
Our website uses essential, functional, and analytical cookies to operate effectively and improve user experience. Non-essential cookies are subject to your consent via our cookie banner. You may manage or disable cookies through your browser settings; however, some website features may be affected.
6. Disclosure of Information
We may share personal information with trusted third parties strictly on a need-to-know basis:
| Service Provider | Purpose |
|---|---|
| Courier & Delivery Partners | Order fulfilment and delivery |
| Payment Gateways | Secure transaction processing |
| Email & CRM Platforms | Customer communications |
| Website Hosting Providers | Hosting, backups, and security |
All service providers are contractually required to safeguard personal information in line with POPIA.
7. Security Safeguards
We implement appropriate technical and organisational measures, including:
- SSL encryption (HTTPS)
- Restricted administrative access
- Firewall and malware monitoring
- Secure authentication practices
- Regular system updates and backups
8. Your Rights in Terms of POPIA
You have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate data
- Request deletion of information where legally permissible
- Object to processing for direct marketing purposes
Requests may be submitted to:
jacky@ashehairdesign.co.za
9. Data Retention
Personal information is retained only for as long as necessary:
- At least 5 years for tax and accounting records (as required by South African law)
- For the duration of your active customer account
- Where required for legal disputes, fraud prevention, or enforcement of rights
10. Cross-Border Data Transfers
Some service providers may process data outside South Africa. Where this occurs, we ensure that appropriate safeguards are in place and that such transfers comply with POPIA’s cross-border data protection requirements.
11. Children’s Information
Our website and products are not intended for persons under the age of 18. We do not knowingly collect personal information from minors.
12. Complaints and Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with us or with the South African Information Regulator:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/
13. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with an updated effective date.
14. Contact Details
For any privacy-related enquiries or requests:
jacky@ashehairdesign.co.za
+27 83 261 8199
WhatsApp: Click here
Your privacy matters to us.
Shaving, engineered for life.